Common Questions

We understand the process of therapy can be new and confusing, so here are the answers to some of the more common questions we receive.

What type of services does Fit Mind Cleveland offer?

Our mission is to provide clients a safe and comfortable environment, where individuals, couples, and families can attend to their past and present experiences, using a combination of self-reflection, insight, and action. We offer primarily Individual Therapy, Child and Adolescent, Couples Counseling, and more specialties.

What is your cancellation policy? Important*

We fully understand that life happens and sometimes you're not able to make your appointment, but to ensure both the patient and therapists' time is respected, we have a strict cancellation policy. We require at least 24 hours in advance notice for cancellations of an appointment. If 24 hours notice is not given, you will be charged a late cancellation service fee of $75.00. If you fail to inform us at all and do not show for your appointment a No Show fee of $100.00 will be applied.

What are the insurance and payment details?

We believe access to mental health services should be available to everyone, so we're constantly adding new insurance providers and doing our best to offer affordable self-pay options. To view the insurance carriers and more information about self-pay, visit Payments & Insurance.

Where is the Fit Mind office located?

We currently have two locations to best serve the people of Cleveland. We are located on the westside at 20545 Center Ridge Rd Suite 448, Rocky River, OH 44116 and our eastside location is at 100 N. Main St., Suite 302 Chagrin Falls, Oh 44022. If you'd like to learn more about the different locations and contact information, please visit our Locations Page.

Is therapy and counseling confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. Exceptions include:

Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.